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As a Telvista Call Center Agent, you will play a crucial role in delivering exceptional customer service, troubleshooting technical issues related to specific telecommunication devices, and actively engaging in sales activities. Your primary responsibilities include addressing customer inquiries and concerns with professionalism and efficiency, offering technical assistance to resolve device-related issues, and promoting sales opportunities by identifying customer needs. This role requires excellent communication skills, a customer-centric approach, and the ability to navigate and contribute to both service and sales aspects within a dynamic call center environment. Successful candidates will excel in building rapport with customers, meeting sales targets, and ensuring overall customer satisfaction.
Job Description:
The Workforce Manager will be responsible for overseeing and optimizing the performance of our outbound and inbound call center team. This role requires a keen understanding of call center operations, workforce management principles, and a strong focus on meeting and exceeding productivity targets. The Workforce Manager will collaborate closely with supervisors, team leads, and other stakeholders to ensure efficient and effective operations. In addition, Oversees the contact center dialer platform for multiple business lines and is accountable for overall system performance of the telephony platform. Responsible for day-to-day execution including monitoring and optimizing outbound/inbound dialing campaigns across multiple lines of business and serves as a single point of contact for contact center dialer management needs both internally and with Telvista clients/partners.