Telvista is a BPO call-center company with 20+ years in the business. Telvista works and partners with some of the most successful companies in The United States. Telvista is a sale, customer service and Tech support-oriented call-center located in Dallas, Texas. With Corporate here in town, this brings career growth opportunities for those willing to give it their 110%. Telvista is an international well known BPO company located also in Mexico with well over 6,000 employees. Telvista is looking for proven and money-motivated Business to Business Account Managers to join our Call Center Sales Group. As part of our inside sales team, you will work in a fast-paced, competitive, and fun work environment. You will receive unlimited qualified leads, training, and ongoing support. Successful outbound B2B cold-calling experience and a passion for sales is a must. If you have Mid-Senior level sales experience with a hunter mentality, we want you! 

VZC PRIME Program

• Omnichannel contact strategy, including, but not limited to, inbound/outbound calling, email, text and chat customer interactions

VZC PRIME Program

• Omnichannel contact strategy, including, but not limited to, inbound/outbound calling, email, text and chat customer interactions
• Team members responsibilities may include:
  • vetting of customer accounts, communicating with the customer on their existing orders, creating detailed notes on the account, and completing task to “Closed/Complete” dispositioning
  • Formally addressing customer concerns as well as processing change orders and credits to customers’ accounts
  • Connecting with customers to schedule installations as well as shipment of purchased products; i.e – Vehicle Tracking Units, Asset Trackers, and Harnesses
  • Connecting with customers to satisfy potential billing issues on customer accounts.
• Systems and Software Recommended proficiencies
  • Microsoft outlook/Windows
  • Salesforce
  • Google Suite – Gmail, Sheets
  • Outbound dialer familiarity

• A minimum of 1+ years’ (preferably 2+) of successful sales experience preferably within the last 3-yrs. 
• Ability to overcome objections and answer technical questions, comprehend customer's needs, and react quickly.
• Excellent Interpersonal, analytical skills.
• Be able to work well independently and as a team player.
• Flexible and adaptable self-starter with strong relationship-building skills.
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and Microsoft Office Suite.
• Excellent presentation, verbal, and written communication capabilities.
• Ability to prioritize and complete multiple tasks using sales initiative.
• Ability for calling on/into medium/large enterprise accounts and communicate with senior Telecommunications and IT personnel. 
• Must be a competitive, persistent, and results driven.
• Proven track record of successful phone-based sales in a B2B role
• High School Diploma or GED equivalent *required*

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine reports and correspondence; to ask effective questions and present information clearly and concisely; to effectively and clearly communicate with proper grammar and vocabulary; to demonstrate empathy and understanding to customer’s issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses. Consultative sales skills required to assist in explaining product benefits and features, overcoming objections, and closing sales.

Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's; able to perform these operations using U.S. currency units.

Reasoning Ability: Ability to apply common sense understanding to detailed written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. Must be adaptable to unforeseen situations, keep focus on the customer and make empowered decisions with integrity, empathy and compassion. Ability to gain in-depth knowledge of the client’s processes, products and services during new hire and ongoing training.

Computer Skills: Ability to listen and respond while keying into automated system. Ability to learn to navigate client specific screens in a Windows environment as required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision.

Employee must maintain regular and acceptable attendance at such levels as determined at Telvista’ s sole discretion. The employee must be available and willing to work on-site and for such hours per day or hours per week as Telvista determines is necessary or desirable to meet its business needs.

Telvista is an equal opportunity employer.